Privacy Policy

Introduction

Furry Health LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our pet health management application and services.

Information We Collect

Personal Information

We may collect personal information including:

• Name, email address, phone number
• Billing information for premium services
• Physical address for location-based services
• Profile information and preferences

Pet Information

We collect information about your pets including:

• Pet names, species, breed, age, and gender
• Health records and medical history
• Weight and activity data
• Photos and videos of your pets
• Dietary preferences and restrictions

Automatically Collected Information

We automatically collect certain technical information:

• Device information and usage data
• IP address and location data
• App usage patterns and interactions
• Cookies and similar tracking technologies

AI-Powered Features and Data Processing

Furry Health uses artificial intelligence to power several features including the AI Health Chat, Lab Results Explainer, Triage Helper, Symptom Checker, Meal Planner, Risk Spotter, Drug Interaction Check, and Cross-Signal Monitor.

How AI processes your data

• When you use an AI-powered feature, relevant information (such as your pet's species, breed, age, weight, health conditions, medications, and the specific question or data you provide) is sent to our AI service providers for processing.
• AI responses are generated in real-time and are not stored by our AI providers beyond the immediate request.
• We may store AI-generated outputs in your account to provide continuity and improve your experience.

Our AI service providers

• Anthropic (Claude) — Lab analysis, health briefs, pre-visit summaries, risk assessment
• OpenAI (GPT-4o) — Triage assessment, meal planning, dental reports
• Google (Gemini) — Drug interaction analysis, cross-signal monitoring
• Perplexity (Sonar) — Health education explanations

Important limitations

• AI-generated content is for educational and informational purposes only
• AI features do not diagnose, treat, cure, or prevent any disease
• AI outputs should never replace professional veterinary advice
• We recommend consulting a licensed veterinarian for all health decisions regarding your pet

You can opt out of AI features at any time by not using them. Core features like health tracking, food scanning (ingredient database lookup), and vet marketplace browsing do not require AI processing.

How We Use Your Information

We use your information to:

• Provide and maintain our services
• Personalize your experience and recommendations
• Process payments and manage subscriptions
• Send notifications and reminders
• Improve our products and services
• Communicate with you about your account
• Analyze usage patterns to optimize performance

Information Sharing

We may share your information with:

• Veterinary clinics for appointment scheduling
• Payment processors for transaction processing
• Service providers who help operate our platform
• Law enforcement when required by law
• Third parties with your explicit consent

Data Security

We implement industry-standard security measures to protect your personal information. This includes encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

• Access and review your personal information
• Correct inaccurate information
• Delete your account and data
• Opt-out of marketing communications
• Request a copy of your data
• Restrict processing of your information

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: